Terms of Use

These Terms of Use ("Terms") form a binding agreement between you and Parama Solutions (Pty) Ltd ("Parama Solutions", "we", "us", or "our"), a company incorporated in the Republic of South Africa.

They apply to our website at paramasolutions.co.za and to our portfolio products and related services, including BoostMyCV.co, DokiSnap.com, Book4U.app, and associated web, mobile, and business portals (collectively, the "Services"), unless a product-specific agreement expressly replaces or supplements these Terms for that product.

By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

• You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services.
• If you use the Services on behalf of a business, you represent that you have authority to bind that business, and "you" includes that business.
• You are responsible for maintaining the confidentiality of account credentials and for activity under your account.
• Provide accurate registration and billing information and keep it up to date.

Parama Solutions develops and operates digital products and provides software and data engineering services. Features vary by product and plan and may include account management, document or CV tools, booking and customer messaging, business portals, and integrations with third-party platforms (including Meta/WhatsApp and Paystack).

We may modify, suspend, or discontinue features with reasonable notice where practicable. Beta or experimental features may be offered "as is" and changed or withdrawn at any time.

You agree not to:

• Use the Services for unlawful, fraudulent, harmful, or deceptive purposes
• Infringe intellectual property, privacy, or other rights of others
• Upload malware or attempt to gain unauthorised access to systems or data
• Interfere with or disrupt the Services or other users
• Use messaging or Meta/WhatsApp features in violation of Meta policies, WhatsApp Business policies, or applicable anti-spam and consumer laws
• Process payments or collect funds in violation of Paystack's acceptable use rules, card-network rules, or applicable financial crime laws
• Misrepresent your identity or affiliation, or scrape the Services without permission
• Resell or sublicense the Services except as expressly permitted in writing

We may suspend or terminate access for violations, suspected fraud, or risk to the Services or other users.

You retain ownership of content you submit to the Services ("Customer Content"). You grant us a limited licence to host, process, transmit, and display Customer Content solely as needed to provide and secure the Services and as otherwise described in the Privacy Policy.

You represent that you have all rights and consents needed to submit Customer Content and to instruct us to process it (including personal information of your end customers).

6.1 Paystack payments

Paid plans and checkout flows may be processed by Paystack. By making a payment, you also agree to Paystack's applicable terms and authorise us and Paystack to process transaction data needed to complete payment, prevent fraud, and manage subscriptions. We disclose to customers that Paystack processes transactions for us and may receive personal information related to those transactions, as described in our Privacy Policy.

6.2 Meta / WhatsApp

Where you connect Meta or WhatsApp Business features, your use is also subject to Meta's Platform Terms, WhatsApp Business Terms, and related policies. You are responsible for obtaining any required consents from your end users for messaging and for complying with applicable marketing and communications laws.

• Fees, plan features, and billing cycles are shown at purchase or in your product dashboard.
• Subscriptions may renew automatically until cancelled in accordance with the cancellation controls available in the relevant product (or by contacting us).
• Taxes (including VAT) may apply and will be charged where required.
• Refunds, if any, are handled according to the specific product's refund policy and applicable law. Chargebacks may result in suspension pending investigation.
• Failed payments may lead to downgrade, suspension, or termination of paid features.

The Services, including software, branding, and documentation, are owned by Parama Solutions or its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted to you, no rights are transferred. You may not copy, modify, reverse engineer, or create derivative works of the Services except to the extent permitted by mandatory law.

Each party may receive confidential information from the other. The receiving party will protect that information and use it only for purposes of the relationship, except where disclosure is required by law or the information is public through no fault of the receiving party.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Nothing in these Terms excludes liability that cannot be excluded under South African law (including under the Consumer Protection Act, 2008, where it applies).

To the maximum extent permitted by law, Parama Solutions and its directors, employees, and suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising from your use of the Services.

Our aggregate liability arising out of or relating to the Services in any twelve-month period is limited to the greater of (a) the amounts you paid us for the Services giving rise to the claim during that period, or (b) ZAR 1,000, except where liability cannot be limited by law.

You will indemnify and hold harmless Parama Solutions from claims, losses, and expenses (including reasonable legal fees) arising from your Customer Content, your misuse of the Services, your violation of these Terms or applicable law, or your use of Meta/WhatsApp or payment features in breach of third-party terms.

You may stop using the Services at any time and may request account deletion as described in our Data Deletion instructions. We may suspend or terminate access for breach, non-payment, legal risk, or discontinuation of a Service. Provisions that by nature should survive (including intellectual property, disclaimers, limitations, and indemnity) will survive termination.

Our collection and use of personal information is described in the Privacy Policy, which forms part of your agreement with us where permitted by law.

We may update these Terms by posting a revised version on this page and updating the "Last updated" date. If changes are material, we will take reasonable steps to notify you. Continued use after the effective date constitutes acceptance, except where mandatory law requires affirmative consent.

These Terms are governed by the laws of the Republic of South Africa. Courts of South Africa have exclusive jurisdiction, without prejudice to mandatory consumer protections that cannot be waived.

Parama Solutions (Pty) Ltd
Legal / privacy: privacy@paramasolutions.co.za
Website: https://paramasolutions.co.za
Contact form: paramasolutions.co.za/#contact