User Data Deletion Instructions

Parama Solutions (Pty) Ltd provides this page so users of our websites, applications, and Meta-integrated products can request deletion of their data. This page is intended for use as the User Data Deletion URL in the Meta App Dashboard and for general data-subject erasure requests under POPIA and similar laws.

Full details of our processing practices are in our Privacy Policy.

• Account profile and login-related information
• Contact and support inquiry records associated with you
• Product data tied to your account (subject to legal retention — e.g. some billing records)
• Meta Platform Data we hold in connection with your use of our Meta/WhatsApp integrations (for example business connection identifiers, tokens we store, and messaging data we control for your account), unless law requires retention

1. Email privacy@paramasolutions.co.za from the email address linked to your account.
2. Use the subject line: Data Deletion Request.
3. In the body, include:
   • Your full name
   • Product or service used (e.g. Book4U.app, BoostMyCV.co, DokiSnap.com, corporate website)
   • Account email and any business / tenant name
   • WhatsApp / Meta phone number or WABA identifiers, if relevant
   • Confirmation that you want your data deleted
4. We will acknowledge your request, verify your identity, and process deletion or anonymisation of data under our control.

• We aim to acknowledge requests promptly (typically within a few business days).
• We complete deletion or anonymisation within a reasonable period (generally within 30 days), unless a shorter timeline is required for Meta Platform Data or a longer period is needed for complex verification.
• We may retain limited information where required by law (for example tax and transaction records processed via Paystack) or needed for security, fraud prevention, or dispute resolution. Retained data is restricted and not used for other purposes.
• If you connected Meta or WhatsApp, you may also remove our app or disconnect assets in your Meta Business / Facebook settings. Doing so does not automatically delete all copies we already hold — please still email us so we can delete data on our systems.
• We will confirm when the request has been completed.

In addition to emailing us, you can remove app access on Meta's side:

1. Go to your Facebook / Meta settings for Apps and Websites.
2. Locate the Parama Solutions related app.
3. Remove the app and, if offered, request that your data be deleted.
4. Separately email privacy@paramasolutions.co.za so we can delete corresponding data from our systems.

Privacy / data deletion: privacy@paramasolutions.co.za
Privacy Policy: /privacy
Terms of Use: /terms